Privacy Policy

1. Who We Are

ClickMonster is a web design, digital marketing, search engine optimization, AI search optimization, Google Ads and web hosting company based in Bellingham, Washington.

Our primary website is www.clickmonster.com.

For purposes of this Privacy Policy, references to “ClickMonster,” “we,” “us” or “our” refer to ClickMonster and the services we provide.

2. Information We Collect

The information we collect depends on how you interact with ClickMonster.

We may collect information that you voluntarily provide to us, including:

• Your name
• Business or organization name
• Email address
• Telephone number
• Website address
• Information about the services you are interested in
• How you heard about ClickMonster
• Questions, comments and other information you submit to us
• Information you provide while requesting support
• Billing and transaction-related information
• Business information necessary for us to provide contracted services

When you visit our website, certain technical information may also be collected automatically. Depending on your browser, device and the technologies in use on our website, this information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Date and time of visits
• Approximate geographic information derived from an IP address
• Interactions with website pages, forms, links or advertisements

3. Contact Forms & Communications

When you complete a form on ClickMonster.com, request a consultation or audit, contact us for support, send us an email, call us, or otherwise communicate with ClickMonster, we may retain the information you provide so we can respond to your request and maintain an appropriate record of the communication.

Information submitted through our website forms may include your name, company name, website address, email address, telephone number, service interests, referral source and any questions or comments you choose to provide.

Our forms may also use CAPTCHA, spam prevention, security or fraud-prevention technologies. These services may process technical information such as your IP address, browser information or website interaction data to determine whether a form submission appears legitimate.

Please do not submit confidential passwords, payment-card numbers or other highly sensitive information through a general website contact form unless specifically requested through an appropriate secure method.

4. Cookies & Similar Technologies

ClickMonster.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure website performance, improve our services and support advertising or marketing activities.

Cookies are small data files stored on your computer, phone or other device by a website. Some cookies are necessary for a website to function correctly, while others may be used for analytics, preferences, measurement or advertising.

Types of Cookies We May Use

• Necessary Cookies: Used to support essential website functionality, security, forms and user sessions.
• Preference Cookies: Used to remember settings or choices that improve your website experience.
• Analytics Cookies: Used to help us understand website traffic, visitor behavior and website performance.
• Advertising & Measurement Cookies: Used where applicable to measure advertising effectiveness, conversions or interactions with marketing campaigns.

Most browsers allow you to block, delete or control cookies through browser settings. Disabling certain cookies may affect the operation or functionality of some parts of the website.

5. Analytics, Advertising & Conversion Measurement

ClickMonster may use third-party analytics, tag-management, advertising and conversion-measurement technologies to understand how visitors use our website and to evaluate the effectiveness of our marketing.

These technologies may include services provided by Google and other technology or advertising providers.

For example, ClickMonster may use tag-management technology to manage analytics, advertising and conversion-measurement tools used on the website.

Depending on the technologies enabled at the time of your visit, these services may collect or receive information such as your IP address, browser or device information, pages visited, referring source, interactions with our website and whether a desired action such as submitting a form occurred.

We may also use advertising technologies to understand whether visitors arrived through one of our advertising campaigns, measure campaign effectiveness or help us improve future advertising.

Third-party analytics and advertising providers process information according to their own privacy policies and terms.

6. Embedded Content

Pages on ClickMonster.com may include content provided by third parties, such as videos, maps, social media content, images, scheduling tools or other embedded services.

Embedded content may behave in the same manner as if you visited the third-party website directly.

Those third parties may collect information about you, use cookies or similar technologies, and monitor your interaction with their content according to their own privacy policies.

ClickMonster does not control the privacy practices of third-party websites or services.

7. How We Use Information

ClickMonster may use personal and business information for legitimate business purposes, including to:

• Respond to questions, inquiries and requests for information
• Provide free consultations, audits or estimates
• Prepare proposals and quotes
• Provide website design, SEO, AI optimization, Google Ads, hosting and other contracted services
• Provide technical support and customer service
• Manage client relationships and accounts
• Process and maintain billing and transaction records
• Communicate regarding projects, services, invoices or support matters
• Improve our website, services and customer experience
• Measure website traffic and marketing effectiveness
• Protect our website, systems, clients and business from fraud, abuse or security threats
• Maintain appropriate business, accounting and legal records
• Comply with applicable legal obligations

We may also use information to communicate with existing or prospective clients about ClickMonster services that we believe may be relevant to them, subject to applicable law and available opt-out choices.

8. How We Share Information

ClickMonster does not disclose personal information unnecessarily. We may share information with third parties when reasonably necessary to operate our business, provide services, protect our interests or comply with legal obligations.

Examples may include:

• Website and server infrastructure providers
• Email and communications providers
• Analytics and website measurement providers
• Advertising and conversion-measurement providers
• Spam prevention, CAPTCHA, fraud prevention and security providers
• Billing and payment-processing providers
• Software and technology providers used to deliver our services
• Professional advisors such as accountants, attorneys or consultants when reasonably necessary

Third-party providers may receive only the information reasonably necessary for the services they perform and are subject to their own privacy, security and contractual obligations.

Legal Requirements

We may disclose information if reasonably necessary to comply with a law, regulation, court order, subpoena, legal process or governmental request, or when we believe disclosure is appropriate to protect ClickMonster, our clients, website users or others.

Business Transfers

If ClickMonster is involved in a merger, acquisition, reorganization, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction subject to applicable law.

9. Client Websites & Services

ClickMonster designs, hosts, manages and provides digital marketing services for websites owned or operated by our clients.

In performing those services, ClickMonster may have technical or administrative access to websites, hosting accounts, analytics platforms, advertising accounts and other systems belonging to a client.

We use that access as reasonably necessary to provide the services requested by the client.

Personal information collected through a client’s website is generally controlled by that client and is subject to the client’s own privacy policy and business practices.

If you have a privacy question regarding information you submitted to a website operated by one of our clients, you should generally contact that business directly.

10. Data Retention

ClickMonster retains information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, accounting, security or legal purposes.

The appropriate retention period varies depending on the type of information and our relationship with you.

For example, we may retain:

• Client and project records while services are active and for a reasonable period afterward
• Invoices and transaction records as required for accounting, tax and business purposes
• Support and business communications when useful for maintaining service history
• Website and security logs for a reasonable period for troubleshooting, security and fraud prevention
• Information that we are legally required to retain

We may delete or anonymize information when it is no longer reasonably necessary to retain it.

11. Data Security

ClickMonster uses commercially reasonable administrative and technical measures designed to protect personal information and the systems under our control.

These measures may include access controls, authentication, software maintenance, website and server security tools, backups and other safeguards appropriate to the services being provided.

However, no website, server, network, transmission method or electronic storage system can be guaranteed to be completely secure.

ClickMonster therefore cannot guarantee that personal information will never be accessed, disclosed, altered, lost or destroyed as the result of circumstances outside our reasonable control.

12. Your Privacy Choices & Rights

Depending on your location and the circumstances, you may have rights or choices regarding personal information maintained by ClickMonster.

You may contact us to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information we maintain about you
• Correct inaccurate personal information
• Delete personal information when appropriate
• Update your contact information
• Stop certain marketing communications

Some requests may be subject to exceptions. For example, ClickMonster may need to retain certain records for billing, accounting, contractual, fraud-prevention, security or legal purposes.

We may also need to verify your identity before processing certain privacy-related requests.

Cookies & Browser Controls

You may use your browser or device settings to control or delete cookies and similar technologies. Your browser’s privacy controls may also provide additional options regarding tracking or website data.

13. Email Communications

ClickMonster may send emails related to inquiries, consultations, projects, services, hosting, support, billing and other aspects of our business relationship with you.

We may also send occasional marketing or informational communications regarding ClickMonster services.

You may request to stop receiving non-transactional marketing emails from ClickMonster at any time. Operational emails relating to active services, projects, support, billing, security or account administration may still be sent when necessary.

14. Children’s Privacy

ClickMonster’s website and services are primarily directed toward businesses, organizations and adults seeking website, marketing or hosting services.

We do not knowingly solicit personal information from children through ClickMonster.com.

If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

15. Third-Party Websites & Services

ClickMonster.com may contain links to websites, platforms and services operated by third parties.

This Privacy Policy applies only to information handled by ClickMonster. We are not responsible for the privacy, security or data-handling practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

16. Changes to This Privacy Policy

ClickMonster may update this Privacy Policy from time to time as our website, services, technologies and business practices change.

When we make material updates, we will revise the effective date shown at the top of this page.

We encourage visitors and clients to review this Privacy Policy periodically.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, how ClickMonster handles personal information, or would like to make a privacy-related request, please contact us:

ClickMonster
Bellingham, Washington
Phone: (360) 389-3093
Email: support@clickmonster.com

Please include enough information for us to understand and respond to your request. For security purposes, we may request additional information when necessary to verify the identity of someone making a request concerning personal information.